Privacy Policy

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This Privacy Policy explains how Uptown Pokies ("we", "us", "our") collects, uses, and safeguards information about visitors and registered players who access our website and services.

1. Information We Collect

We collect personal information that you voluntarily provide when registering an account, making a deposit, or contacting our support team. This includes your name, date of birth, email address, phone number, residential address, and payment details required for KYC (Know Your Customer) compliance.

We also automatically collect technical data such as your IP address, browser type, device identifiers, pages visited, and time spent on the site via cookies and similar tracking technologies.

2. How We Use Your Information

Your personal data is used to: verify your identity and comply with anti-money laundering (AML) regulations; process deposits and withdrawals; deliver bonus offers and promotional communications you have opted in to; provide customer support; and improve our website and services.

3. Cookies

Our website uses cookies to enhance your experience. Essential cookies are required for the site to function. Analytical cookies help us understand how visitors interact with the site. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

4. Data Sharing

We do not sell your personal information to third parties. We may share data with trusted service providers (payment processors, KYC verification services, analytics providers) strictly for operational purposes under confidentiality agreements. We may also disclose information where required by law or regulatory authority.

5. Data Retention

We retain personal data for as long as your account is active and for a minimum of five years after account closure, as required by gambling regulations and AML legislation. After this period, data is securely deleted or anonymised.

6. Your Rights

As an Australian resident you have the right to access, correct, and request deletion of your personal information, subject to our legal obligations. To exercise these rights, contact us at our contact page.

7. Security

We implement industry-standard SSL encryption and access controls to protect your data from unauthorised access, alteration, or disclosure.

8. Contact

For privacy-related enquiries, please use our contact form or email our privacy team directly.