Responsible Gambling
Uptown Pokies is committed to promoting responsible gambling practices. We believe that gambling should be an enjoyable form of entertainment — not a source of financial or emotional harm.
Recognising Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Warning signs include:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to win back money
- Neglecting responsibilities, work, or family because of gambling
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or depressed when not gambling
- Lying to friends or family about gambling habits
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Our Responsible Gambling Tools
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control your spending. Once a limit is set it takes effect immediately. Increases to limits take 7 days to activate to prevent impulsive decisions.
Self-Exclusion
Players can request self-exclusion from Uptown Pokies for periods of 6 months, 1 year, or permanently. During self-exclusion your account will be closed and you will not receive any promotional communications. To request self-exclusion, contact our support team via live chat or email.
Reality Check
Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have wagered during your session.
Cool-Off Periods
If you want a short break from gambling, you can request a cool-off period of 24 hours, 7 days, or 30 days. Your account will be temporarily suspended during this time.
Support Organisations
| Organisation | Contact | Service |
|---|---|---|
| Gambling Help Online (AU) | 1800 858 858 | Free, confidential support 24/7 |
| Lifeline Australia | 13 11 14 | Crisis support and counselling |
| Gambling Therapy | gamblingtherapy.org | Free online support globally |
| BeGambleAware | begambleaware.org | Resources and tools for safe gambling |
| GamCare | gamcare.org.uk | Advice, support and counselling |
Underage Gambling Prevention
Gambling is strictly prohibited for anyone under 18 years of age. If you believe a minor is accessing gambling websites using your device, we recommend installing parental control software such as Net Nanny or Cybersitter to restrict access.
If you have concerns about a minor gambling, contact our support team immediately.